At Flexipay, we are committed to providing a transparent and customer-friendly refund experience. If any transaction is failed, cancelled, or processed in error, we ensure that your funds are returned promptly and securely.
When Refunds Are Applicable
- ✓Payment deducted but the transaction failed
- ✓Duplicate or accidental payments
- ✓Service not delivered due to technical issues
- ✓Unauthorized or incorrect charges
Eligibility & Verification
To ensure safety and compliance, users may be required to provide:
- Transaction ID
- Payment receipt
- Registered mobile number or email
- Any additional information for verification
Non-Refundable Cases
- Successfully completed and utilized services
- User errors without valid proof
- Transactions violating Flexipay terms of use
Important: Processing times may vary depending on the receiving bank or payment provider. If you haven’t received your refund within the stated timelines, please contact our support team.